Affected services:

  • Web Application

Unplanned service outage

Opened on Thursday 5th July 2018, last updated

Resolved — Service appears normal and there are no reported issues from customers logging in during the morning rush. Marking this issue resolved.

Posted by Sycamore Support

Monitoring — We've resolved the issue that kept the site from functioning properly. The culprit was new code for our recent Terms of Service prompt. The issue has been resolved but we're monitoring the site for any hiccups.

Posted by Sycamore Support

Identified — Recent updates to our user login flow have caused an issue with new coding rolling out and has made the system unreachable. We're aware of the problem and working to fix it.

Posted by Sycamore Support